Front Desk Virtual Assistant

About the role

Rockstar is seeking a dependable Front Desk Virtual Assistant to support healthcare practices across the United States. This remote, full‑time position involves managing patient communications, appointment coordination, and daily operational tasks while maintaining a high standard of service.

Key responsibilities

• Handle patient calls, emails, and inquiries with professionalism.
• Schedule, confirm, reschedule, and manage patient and telehealth appointments.
• Collect, verify, and accurately enter patient information into EMR systems and maintain patient charts.
• Verify insurance eligibility, support prior authorizations, and respond to insurance‑related questions.
• Prepare documents, manage emails, process faxes, generate basic reports, and assist billing teams with documentation requests.

Required profile

• Minimum 2 + years experience in medical administration, front‑desk support, or healthcare virtual assistance.
• Strong attention to detail, excellent written and verbal English communication, and ability to manage multiple priorities.
• Reliable home office setup with fast, stable internet suitable for HIPAA‑compliant remote work.

Required skills

• Proficiency with EMR platforms and electronic patient data entry.
• Experience in insurance verification and prior‑authorization workflows.
• Knowledge of CPT coding and medical billing documentation.