Front Desk Receptionist

About the role

Ever is building an AI-native auto retail platform focused on electric vehicles, and is hiring a Front Desk Receptionist (also called Customer Experience Specialist) in Costa Mesa, California. The position is full-time and on-site, with pay of $17-$23 per hour.

Key responsibilities

• Greet and check in scheduled guests on arrival, ensuring a welcoming, professional first impression
• Coordinate with EV Consultants for handoffs to sales consultations and delivery pickups
• Manage the daily schedule for test drives and vehicle deliveries, monitor showroom traffic and confirm appointments, communicating delays or changes in real time
• Facilitate final vehicle key hand-offs, collect guest feedback and educate customers on post-sale support, including the 90-day warranty process
• Follow up with recent buyers to encourage positive reviews on Google, Yelp and other platforms
• Maintain a clean, organized front desk and lobby, keep the Coffee Zone stocked and welcoming
• Answer and route calls, emails and inquiries, and track visits, appointments and handoffs in internal systems
• Support sales and operations teams with data entry, paperwork and filing

Required profile

• 2+ years of experience in a front desk, receptionist, retail or customer-facing role
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organized, able to multitask in a fast-paced environment, reliable, detail-oriented and punctual
• Ability to work with ownership and minimal supervision
• Preferred: experience in automotive, dealership, retail or hospitality settings; bilingualism (English and Spanish or another language)

Required skills

• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• CRM or scheduling tools and Slack-like communication tools are a plus

What we offer

• Competitive hourly pay
• Health, dental and vision insurance
• Flexible or unlimited PTO
• 401(k) plan