Front Desk Receptionist for University College

About the role

The Receptionist is the first point of contact for University College, delivering professional and courteous service to students, faculty, staff, parents, and visitors. Working at the front desk, you will manage daily inquiries, support student communication, and assist with administrative projects that keep the college running smoothly.

Key responsibilities

• Welcome visitors, manage lobby traffic, and handle check‑in procedures.
• Answer, screen, and direct incoming calls to the appropriate staff members.
• Respond to walk‑in inquiries and triage student questions to the correct resources.
• Maintain up‑to‑date informational materials in the reception area.
• Provide general information on advising, registration, academic policies, and campus resources.
• Assist students with appointment scheduling and navigation of university systems.
• Monitor departmental email inboxes, respond to routine inquiries, and route messages appropriately.
• Support administrative projects, prepare documents, handle data entry, and manage office supplies.
• Assist with event logistics, mail distribution, and other office functions.
• Offer backup support for other administrative duties during peak periods or staff absences.

Required profile

• High School Diploma or equivalent.
• At least two years of customer‑service experience, preferably in an educational or office setting.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality of student records.
• Professional appearance and demeanor.

Required skills