French-English Bilingual Customer Support Specialist (Remote)

About the role

We are looking for a French‑English bilingual specialist to provide non‑voice customer support in a fully remote setting. You will handle customer inquiries via chat and email, ensuring clear communication and a positive experience.

Key responsibilities

• Deliver timely and professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and provide accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with the team to maintain consistent, high‑quality support.
• Share feedback to improve processes and customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• At least one year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Health and dental coverage or a monthly health stipend.
• Opportunities for growth and career advancement.