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Customer Service Representative – Workday Supplier Workstream

Delan Associates, Inc · Atlanta

New
Contract Hybrid 🇬🇧 English
Workday

Job description

About the role

You will provide Tier 1 and Tier 2 support for the Workday Supplier Workstream, assisting internal teams, external vendors, and agency stakeholders. The role involves handling supplier onboarding, invoice inquiries, payment updates, portal navigation, and troubleshooting while acting as the primary contact for support requests.

Key responsibilities

  • Respond promptly to support requests via tickets, phone calls, and emails regarding the Workday Supplier Module and Supplier Portal.
  • Assist external vendors and internal staff with portal registration, tax form submissions, banking updates, and profile maintenance.
  • Guide users through invoice submission issues, purchase order matching problems, payment inquiries, and workflow errors.
  • Log, categorize, and track support tickets, escalating complex issues to Tier 3 analysts.
  • Educate end‑users and vendors on portal navigation and self‑service features.
  • Update knowledge‑base articles, SOPs, and quick‑reference guides to improve user self‑service.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Delan Associates, Inc.
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Le contrat proposé est un Contract basé à Atlanta.

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Published 3 hours ago

Expires 1 month from now

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Delan Associates, Inc

Atlanta

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