Founding Infrastructure Engineer, Infrastructure Specialist

About the role

Reducto, an agentic document platform for AI teams, is hiring a Founding Infrastructure Engineer (Infrastructure Specialist) for its San Francisco office. You will lead the end-to-end deployment of Reducto into customer environments, from VPC to bare metal on-prem, partnering with enterprise IT, security and platform teams to deploy, configure, harden and operate the product in their environments. It is hands-on execution work with direct customer exposure.

Key responsibilities

• Lead end-to-end deployment of Reducto into customer environments, including planning, configuration, testing and rollout.
• Partner with enterprise IT, security and platform teams to assess their infrastructure, security posture and data management practices, and design deployment strategies tailored to their constraints.
• Understand the hardware powering Reducto's in-house ML models so they can be deployed on customer infrastructure.
• Build monitoring, telemetry and phone-home patterns that give visibility into customer environments without compromising their security.
• Debug and resolve customer-specific infrastructure issues end-to-end, such as K8s misconfigurations and cloud IAM edge cases, minimizing downtime.
• Own incident response for customer deployments.
• Codify working practices into repeatable deployment patterns, runbooks and automation.

Required profile

• 5+ years of hands-on experience operating production infrastructure, including deploying software into environments you do not fully control.
• Comfortable with Python or similar languages.
• Able to communicate clearly with external engineers and sit in calls with customer platform teams to diagnose problems and agree on a path forward.
• Energetic about owning a customer problem end-to-end and building your own diagnostic and remediation tools.
• Quantitative, hands-on approach to system operations, automation and continuous improvement.

Required skills

• Cloud platforms and container orchestration (e.g., Kubernetes)
• Networking and storage technologies
• Bonus: Replicated/KOTS, Helm, GPU infrastructure, model serving, or early-stage startup experience

What we offer

• Unlimited PTO
• Free daily lunch at the office
• Reimbursed transportation
• Health insurance covering medical, dental and vision
• Up to $150 per month health and wellness budget
• Parental leave