Associate Deployment Strategist (AI/ML Product)

About the role

Pallet builds AI agents that automate manual supply chain workflows, giving companies end-to-end visibility and control. As the company grows with mid-market and enterprise customers, deployments must be clear, organized and customer-aware. The Associate Deployment Strategist owns customer deployments from discovery and workflow design through execution, launch and ongoing success, working with customers, Agent Delivery Engineers, Product, Sales and Success. It is a client-facing, onsite role in San Francisco or New York City, with about 25% travel.

Key responsibilities

• Serve as the executive point of contact for customer deployments and long-term success
• Lead customer discovery to understand workflows, constraints and success criteria
• Translate complex business processes into executable AI agent workflows
• Partner with Agent Delivery Engineers to validate assumptions and execute technically
• Configure, test and release agent configurations for customer use cases
• Own deployment plans, timelines, risks and stakeholder communication
• Lead customer kickoffs, milestone reviews, QBRs and executive updates
• Manage scope changes, escalations and expectations, and improve onboarding and deployment processes

Required profile

• 1+ years of experience in a customer-facing, operations, implementation, consulting, product, support or technical project role
• Strong organization and follow-through across multiple workstreams
• Clear written and verbal communication, comfort with customers and ability to break down complex workflows
• Interest in AI, automation, logistics and operational systems
• Ability to work in a fast-moving environment and create structure from ambiguity

Required skills

• Strong analytical skills and attention to detail
• Comfort with spreadsheets and presentation tools
• Nice to have: basic technical acumen including familiarity with APIs, JSON, SQL or system workflows
• Nice to have: experience at a SaaS, logistics, supply chain, marketplace or workflow automation company, and a technical degree in CS, Engineering, Math, Data or related fields

What we offer

• Estimated salary of $100,000 - $150,000, plus equity, benefits and growth opportunities
• Health, vision and dental, life insurance, short-term disability, 401k option, paid vacation and parental leave
• Learning and development stipend, commuter benefits, onboarding trip and daily catered meals in the office
• On-site gym in the San Francisco office, monthly happy hours and annual offsites