Forward-Deployed Engineer, Strategic Accounts

About the role

Deepgram is looking for Forward-Deployed Engineers to work with its strategic customers. You will embed with one customer at a time, working directly with their technical and business teams alongside Deepgram's core research teams, and take the voice AI platform to production scale. The role sits in the Applied Engineering team, which covers the technical interface with customers across the entire journey.

The work is mostly embedded customer delivery (60-80%): deployments, integrations and technical problem solving, plus turning field learnings into reusable solutions, automation and documentation. Scoping and expansion support (10-25%) and internal collaboration (about 15%) make up the rest. You will be on site at least once or twice a month, and must maintain an in-office presence in either the San Francisco or New York City office.

Key responsibilities

• Build and ship solutions, integrations, internal tooling, and agent and prompt engineering
• Design, develop and maintain production-scale integrations with the customer's third-party systems (point of sale, loyalty, payment gateways, customer data platforms)
• Spend regular time on site with the customer, working with their technical and business teams
• Monitor, debug and optimize production work, including noisy, multi-mic and drive-thru audio environments
• Work with research and product teams to extend the platform, and test changes against live production data
• Support solution scoping and expansion opportunities, and bring field learnings back as product feedback

Required profile

• Bachelor's or Master's degree in Computer Science, Engineering or a related field, or a strong record of building software
• Hands-on experience developing and deploying backend systems that run in production
• Experience with cloud-based infrastructure and API design
• Customer-facing craft: relationship building, reading the room, acting on insights, and coachability

Required skills

• Preferred: experience with audio or voice interfaces, and with systems integrating with many third-party APIs, especially point-of-sale systems
• Preferred: experience taking a system from zero to one, and depth in one or more modern languages (Python, JavaScript/TypeScript, Rust, Go, Kotlin)
• Preferred: containerization tools such as Docker and Kubernetes
• Preferred: experience teaching or presenting to non-technical audiences