Financial Counseling Representative

About the role

R1 RCM, a revenue cycle management company serving hospitals, health systems and medical groups, is hiring a Financial Counseling Representative for its Intermountain Primary Children's site in Lehi. The counselor counsels patients or parties responsible for payment, explains their financial obligations and helps them with financing and third-party applications.

Key responsibilities

• Explain financial responsibilities, payment options and collection procedures to patients or responsible parties.
• Counsel patients on insurance benefits and recommend alternative payment sources and financial assistance when appropriate.
• Contact insurance carriers and other sources and act as an advocate for the patient.
• Initiate the process for collecting prepaid amounts and follow up to maximize collections.
• Identify hospital, public and private financial assistance programs and help patients and families complete applications with Case Management, clinical staff, the Medicaid vendor and the Family Independence Agency.
• Notify the manager, physician and servicing department of possible delays for elective, urgent admissions, procedures and scheduled tests that were not approved before the date of service.
• Maintain accurate documentation of pre-processing information and help uninsured patients file Medicaid or assistance program applications.
• Perform other duties and projects as assigned.

Required profile

• High school diploma.
• At least one year of call center experience.
• Strong customer service experience and attention to detail.
• Ability to multi-task, navigate multiple systems and handle a large volume of incoming calls.
• Desired: previous experience as a financial counselor with a background in medical terminology, and understanding of state and federal assistance programs.

Required skills

• Ability to see, read and operate computers, telephones and office equipment, including typing and frequent computer use.
• Manual dexterity and the ability to stand, sit or walk for long periods.
• Ability to communicate verbally with patients, providers and visitors, including in emergency situations.

The base pay range for this US-based position is $18.59 - $25.44 per hour, depending on role, level, location, experience and education. The employer states it offers a competitive benefits package.