Customer Service Representative

About the role

R1 RCM Inc. is hiring a Customer Service Representative in Nashville. The role involves using technology to support patient registration, handling incoming communications and inquiries, and assisting colleagues with new procedures and duties. The position is on-site and requires sitting, standing, extended computer use and walking.

Key responsibilities

• Use technology to support patient registration.
• Route written communications as appropriate.
• Communicate with others in person, by telephone and by email using various communication tools.
• Welcome patients and visitors and handle general inquiries.
• Determine work priorities on assigned shifts.
• Help support associates with new procedures and duties.
• Perform other duties assigned by the Patient Access Manager or Team Lead as needed.

Required profile

• High school education; equivalent experience will be considered.
• No experience required.

Required skills

• Communication by phone, email and in person.
• Extended computer usage.

What we offer

• Base pay of $16.00 - $21.10 per hour, depending on role, level, location, skills, experience and education.
• A competitive benefits package.