Field Service Technician – IT Support, Camp Arifjan

About the role

The Leidos Defense Sector is hiring a Field Service Technician to support US Army Central G2 at Camp Arifjan, Kuwait. The program provides IT repair, maintenance, operations, logistics and engineering services so that Army Military Intelligence Enterprise IT systems stay secure, reliable and available, with network administration for a mostly Microsoft Enterprise environment. The technician works in a team supporting customers across the ARCENT area, including U.S. and coalition personnel. Duty is 12 hours per day, 7 days per week, with 24/7 on-call availability including weekends and holidays.

Key responsibilities

• Provide Tier I and II customer service support as part of a service desk team, escalating incidents to higher tiers when needed
• Perform hardware and infrastructure work: cable management, workstation installation, UPS checks, hardware replacement, basic printer maintenance
• Remediate issues with Windows desktops, laptops, printers, digital senders, video teleconferencing and VoIP systems
• Run basic Active Directory tasks and manage NTFS permissions
• Troubleshoot software issues with MS Office, Outlook, Adobe, Java and PKIs
• Apply patches and updates locally and remotely using PowerShell and RDP
• Track work in incident management tools such as Remedy and keep tickets accurate and on time
• Support user onboarding: account creation, workstation setup, drive and printer mapping
• Schedule and de-conflict video teleconferences, conduct site surveys and install IT equipment
• Take part in special projects and surge to alternate locations or backfill during absences

Required profile

• Bachelor's degree and 2+ years of relevant experience, or additional experience in lieu of a degree
• Active TS/SCI security clearance (in DISS)
• Active 8570 IAT II (or higher) baseline certification
• Experience resolving Tier I and II hardware, software and application issues
• Ability to work 12-hour shifts on-site, 7 days per week, with 24/7 on-call availability
• Current U.S. passport with at least 36 months validity and 5 blank pages
• Fit for deployment after CRC processing and medical screening, and able to obtain a host nation work visa
• Willingness to live and work in Kuwait or deploy to austere forward locations

Required skills

• Active Windows Computing Environment certification (e.g., MS-900, MD-102) or ability to obtain it after hire
• Working knowledge of Active Directory, security groups, NTFS permissions, Cisco LAN principles, Windows 11, MS Office and desktop/laptop hardware
• Preferred: IT certifications such as AZ-802, CCNA, VCTA, NCDA, and experience with US intelligence networks in South-West Asia or on a Camp Arifjan service desk