Field Director Services

About the role

The Field Director Services (FDS) oversees and directs a team of District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers and Regional Provider Managers across a multi-district geographical services area. The role focuses on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. It is accountable for leading and developing high-performing field associates, communicating the strategic vision of Home Services, ensuring associate safety and regulatory compliance, and meeting or exceeding assigned sales plan targets.

Key responsibilities

• Cross-functional collaboration (15%): regularly engage with field leadership, including RVPs, regional support teams and district managers, to ensure field connectivity.
• Services leadership (65%): drive profitability for the assigned geography by ensuring sales teams meet or exceed sales plan targets, handle escalated customer issues with field leadership, coach and mentor associates on selling and operational skills, analyze sales, financial and operational metrics, identify improvement opportunities and ensure safety standards comply with THD, state and federal regulations.
• Talent management (20%): oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area, with a commitment to equal employment opportunity.
• Typically reports to the Senior Director Services and has 6 direct reports.
• Night travel is typically required more than 50% of the time; intermittent periods of continuous physical exertion are required, and the work environment may involve dust, fumes or odors.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Proficiency in predictive modeling, data mining and data analysis.
• Preferred: 5+ years of relevant professional experience, people management experience with multi-unit or geographically dispersed teams, and experience driving strategy and change management.
• Preferred: experience in Home Services, sales operations, sales enablement or sales training, retail, home improvement or general construction, and experience with multiple locations and new technologies.
• Bachelor's degree or equivalent; preferred education is a bachelor's degree in a field related to the job.

Required skills

• Predictive modeling, data mining and data analysis
• Excellent written and verbal communication skills
• Business and financial acumen

Pay range for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY) and Washington residents: $90,000 - $150,000.