Executive Director, Client Management - Hospitals and Health Systems

About the role

Luminare Health is hiring an Executive Director, Client Management for Hospitals and Health Systems. The role retains and grows existing hospital and health systems accounts, defines the strategy, product/service offering and go-to-market approach, and strengthens broker and consultant relationships. It also leads and mentors a team of client managers and acts as executive sponsor for large health system clients. The position is fully remote (telecommute) and open to candidates living in the continental United States.

Key responsibilities

• Develop and execute the hospital strategy and product roadmap with the Executive Director of Strategic Partnerships, the VP of Client Management and the Chief Growth Officer.
• Serve as executive sponsor to large, complex hospital system clients, engaging them at a strategic level and helping them execute their priorities.
• Work with client and relationship managers on day-to-day client and broker issues and resolve complex issues with urgency.
• Lead and mentor the client management team, including performance oversight and staffing.
• Monitor KPIs for client satisfaction, retention, revenue and service excellence, and represent the client's perspective internally.
• Partner with sales, marketing and product teams, including RFP responses and finalist presentations.
• Lead market-based planning, evaluate RFP performance and gather market insights to improve products, processes and technology.
• Build relationships with key clients and brokers, identify new business opportunities and pursue new acquisitions.

Required profile

• Bachelor's degree; an advanced degree in a related field is preferred.
• Minimum of 12 years of leadership experience in client management, ideally in a complex or regulated environment, preferably in healthcare.
• Direct experience working within a hospital or health system.
• Deep experience with the broker and consultant community in health system business.
• Willingness and ability to travel up to 25%.

Required skills

• In-depth knowledge of the hospital and health system industry, including market trends and strategic challenges.
• Solid financial acumen, including self-funded markets, health system business models, budget management and revenue growth.
• Demonstrated consultative selling skills.
• Ability to build and lead cross-functional teams and to resolve conflicts and build consensus.

What we offer

• Annual incentive bonus plan subject to its terms and conditions.
• Compensation range of $133,400 to $250,500 per year, varying with skills, experience and location.
• Benefits such as health and wellness, 401(k), pension, paid time off, paid parental leave, disability insurance, tuition reimbursement and other incentives.