Enrollment Specialist - Remote

About the role

Covista is hiring a full-time Enrollment Specialist for Walden University, working remotely in the United States. The specialist builds trusted relationships with current and prospective students, uses in-depth knowledge of the university's programs to recommend the right fit, and guides them through the enrollment process. The schedule consists of Wednesday and Thursday evening shifts, with Friday, Saturday and Sunday as day shifts.

Key responsibilities

• Learn the steps of the enrollment process, including specialized areas such as financial aid.
• Communicate the value of the university's programs by phone, mail, fax and direct mail so prospects can choose the right program and start date.
• Resolve student issues and keep a positive student experience.
• Evaluate prospective applicants and determine whether they are qualified to apply and enroll, including in Doctoral and Alumni programs.
• Keep track of leads, complete and accurate applications, and maintain confidentiality of student data.
• Support program persistence and generate referrals.
• Work with the direct team and other departments, attend training sessions, and perform other duties as assigned.

Required profile

• Bachelor's degree required.
• 1+ year of customer service, account management or relationship-building experience preferred.
• 1+ year of previous admissions experience preferred.
• Confident telephone presence and excellent verbal, written and interpersonal communication skills.
• Self-motivated, able to work independently and in a team, with strong time management and prioritization.
• Consultative skills, critical thinking and problem-solving, and ability to adapt to change and receive constructive feedback.
• Must complete Enrollment Specialist training, including product evaluations and telephone assessments, before certification.

Required skills

• Working knowledge of Microsoft Office (Word, Excel, PowerPoint) preferred.
• Ability to maintain confidential student data in line with the Covista Code of Conduct and Ethics policy.

What we offer

• Expected salary range of $26.45 to $28.85, adjusted by experience, location and other factors.
• Health, dental, vision, life and disability insurance.
• 401k retirement program with a 6% employer match.
• 15 paid vacation days per calendar year and 12 paid holidays plus 2 floating holidays.