Employee Health & Benefits Regional Technical Trainer

About the role

Marsh McLennan Agency (MMA) is hiring a Regional Technical Trainer for its Employee Health & Benefits (EH&B) team in Florida. The trainer manages the EH&B technical training program for MMA FL, works closely with the SVP of EH&B and the Talent Development COE team, and helps bring the service team up to speed so they are desk-ready.

Key responsibilities

• Design, implement and monitor the EH&B technical training program and oversee initiatives aligned with the company's strategic plan.
• Develop training content for new and existing colleagues on systems (AMS, document management), tools (Playbook) and services (iNGAGED, Broker Transparency).
• Act as a subject matter expert, creating new and refresher courses and covering intermediate and advanced topics.
• Work with Operations to test workflows and procedures and build training materials for the MMA Playbook.
• Identify technical skill gaps and training needs with managers and partners with business leaders and the Talent Management COE to support learning.
• Represent the Florida region on the MMA U - EH&B Workgroup.
• Monitor progress toward goals, measure training effectiveness and propose improvements.
• Advise management on significant matters and help establish policies for compliance with insurance regulations and other laws.

Required profile

• Bachelor's degree in business or a related field, or at least 5-8 years of employee benefits experience including systems, compliance and various client sizes.
• Detailed, organized and able to manage time and work under pressure while multi-tasking.
• Strong interpersonal, management and team-building skills, and good written and verbal communication.
• Ability to build trusted working relationships with management and peers.
• Learning and development experience preferred but not required.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• Health and welfare benefits, tuition assistance and 401K savings and other retirement programs, plus an employee assistance program.
• Time off including personal and volunteering days, and charitable contribution matching.
• Tuition reimbursement, hybrid and flexible work, stock purchase opportunities and competitive compensation.