Business Insurance Training Leader

About the role

Marsh McLennan Agency (MMA) is looking for a Business Insurance Training Leader to lead the end-to-end training lifecycle for its Business Insurance service team. The role covers onboarding, role-specific training, continuing education and mentoring, and requires applicants to live within driving distance of the Alpharetta, GA office and be able to commute at least three days per week.

Key responsibilities

• Lead the full training lifecycle, including new hire onboarding, role-specific training and continuous professional development on AMS, ImageRight and standard operating procedures.
• Develop, schedule and coordinate continuing education classes, and author, revise and deliver training on service workflows.
• Plan and run regular refresher sessions on policies, procedures and best practices, and maintain training strategy and instructional guidelines.
• Support Business Insurance trainers, partner with regional business leaders and the business process team to align training with regional initiatives and process changes.
• Review file audit and quality results to identify training needs, and create onboarding and ongoing training pathways with role-based curricula and ramp milestones.
• Work with subject matter experts to design training materials, job aids and assessments, and help maintain the regional training playbook.
• Mentor and coach BI service team members, recommend development plans, and support talent development, succession planning and knowledge transfer.

Required profile

• Bachelor's degree in Risk Management, Learning & Development, Business or a related discipline, or equivalent professional experience in commercial insurance within an agency, broker or carrier.
• 10 years of progressive agency client service experience, with responsibility for training, development or team leadership.
• Strong presentation skills and preferred prior formal training or instructional design experience.
• Excellent verbal and written communication, self-motivated and able to work independently with multiple priorities.
• Commitment to integrity, collaboration, passion, innovation and accountability.

Required skills

• Proficiency in CRM, agency management systems (AMS) and advanced Microsoft Office, including Excel and Smartsheet.
• Analytical, organizational and problem-solving skills.

What we offer

• Medical, dental and vision insurance, 401K with company match, and company-paid life and disability.
• Paid time off, employee assistance program and volunteer paid time off.
• Tuition reimbursement, career mobility, networking groups and charitable contribution match.