Benefits Trainer

About the role

The Benefits Trainer is responsible for the overall training and mentoring of colleagues in the Benefits department across the SW Region. The trainer delivers training programs in live and/or virtual classrooms, reports to the L&D Training Director and works under the direction of the MMA SW Benefits Practice Leader. Some travel to multiple locations in Texas, including Dallas, Austin, Fort Worth, Midland, Houston, Lubbock and Abilene, is required.

Key responsibilities

• Train department staff, including complex technical programs on MMA systems and processes, orientation, subject matter, product/service, strategic and operational, process and systems training, and special projects
• Support MMA University, ongoing coaching and mentoring, and development of new training programs
• Conduct needs assessments, develop training content, choose training methods (group lecture, self-study, on-the-job, computer-based training) and consult with management on training needs
• Evaluate training effectiveness, assess courses and recommend improvements
• Handle training administration: communications, scheduling, roster management, materials production, facilities coordination and participant questions
• Develop curriculum, course content and employee testing/evaluations, and act as subject matter expert where appropriate
• Maintain training reference materials (hard copy and electronic)
• Manage third-party vendors for new-product training such as lunch-and-learn events and CEBS designations
• Work with the Compliance Department on compliance and continuing education training, and support the agency's best practices self-audit process
• Deliver new hire training and support the internship program

Required profile

• 5+ years of experience in the employee benefits industry with a carrier or broker, preferred
• Working knowledge of instructional design principles and concepts
• Ability to travel to remote offices in Texas
• Expert knowledge of insurance benefits (medical, dental, vision, STD, LTD, Rx, wellness, life and voluntary products)
• Excellent written and verbal communication skills and proven ability to engage learners
• Team player, adaptable and flexible, with leadership experience preferred

Required skills

• Expert knowledge of Microsoft products, including Excel, Word, Outlook and PowerPoint 2010
• Familiarity with HR and benefits technology, including enrollment systems, HRIS and payroll
• Comfort with systems and technology, and ability to use webinars to deliver training

What we offer

• Health and welfare, tuition assistance and 401K
• Employee assistance program, career mobility and employee network groups
• Volunteer opportunities and other programs