Director, Revenue Operations

About the role

Commerce, the parent company of BigCommerce, Feedonomics and Makeswift, is seeking a Director, Revenue Operations to turn go-to-market strategy into execution and own the operational foundation of its end-to-end revenue motion, from pipeline management through renewal and expansion. The role leads the Global Revenue Operations function across Sales, Partner and Customer Success, acting as the operational partner to the Chief Sales Officer and other senior leaders. It is a remote-first position, with optional collaborative workspaces available for team members in Austin, Atlanta and London.

Key responsibilities

• Own the end-to-end Global Revenue Operations function and identify operational gaps across the revenue lifecycle
• Partner with Sales, Partner, Customer Success and Finance leadership to define and deliver annual and quarterly revenue targets
• Own pipeline management, forecast accuracy, territory and account planning, and QBR preparation and delivery
• Define and track core KPIs (pipeline coverage, win rate, forecast accuracy, quota attainment, retention, churn, expansion, adoption, services utilization) and build executive dashboards
• Lead cross-functional operating cadences, hire and develop a Sales and Customer Operations team, and foster a data-driven culture
• Manage AI sales intelligence tools and automated customer/partner interactions, and work with Business Applications and Data Solutions to improve automation and AI-enabled dashboards

Required profile

• 8+ years of experience in sales operations, customer operations, revenue operations, business operations, strategy or a related role in a SaaS or technology environment
• 5+ years of people management experience, preferably leading senior individual contributors or managers
• Experience scaling sales and customer-facing teams through process, systems and data
• Strong program management skills and excellent communication and stakeholder management

Required skills

• Financial modeling, Excel/Sheets and BI tools (Looker, Tableau or similar)
• Experience using AI tools for reporting and building agents to automate repetitive tasks
• Full revenue lifecycle knowledge: pipeline management, forecasting, territory and quota planning, onboarding, retention, expansion and services delivery
• GTM systems experience (Salesforce preferred; Gainsight or similar a plus)

What we offer

• National base salary range of $176,748 to $265,122, depending on experience, skills, qualifications and location
• Remote-first work with optional collaborative workspaces in Austin, Atlanta and London
• Possible variable compensation, equity and benefits in line with local policy