Director of Product Management – Digital Experiences

About the role

Achieve is seeking a senior Director of Product Management to lead the digital acquisition and loan servicing experience across its lending portfolio. This high‑visibility player/coach role combines strategic vision with hands‑on technical leadership.

Key responsibilities

• Own the long‑term vision, strategy and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across personal loans and HELOC products.
• Lead multi‑functional product squads, stepping into technical execution during critical delivery phases.
• Design seamless end‑to‑end onboarding, origination, automated decisioning, document collection and post‑origination servicing journeys.
• Analyze funnel and retention metrics to drive conversion, self‑service loan management and cross‑sell opportunities.
• Expand omnichannel consumer engagement, including AI tools, phone, SMS, email and digital channels.
• Partner with Engineering, Marketing, Credit Risk, Legal, Compliance, Sales and Operations to deliver compliant, scalable products.
• Coach and develop a team of Product Managers, establishing clear career pathways and execution standards.

Required profile

• 10+ years of product management experience delivering complex consumer‑facing digital products, with 3–5 years in a leadership role.
• Deep expertise in consumer lending (personal loans, mortgages/HELOCs) and familiarity with loan origination systems, digital underwriting and credit bureau integrations.
• Proven track record consolidating fragmented product flows into a unified digital experience with effective cross‑selling.
• Strong analytical and strategic rigor, using product analytics, A/B testing and conversion rate optimization to guide decisions.

Required skills

• Technical depth to review API documentation, participate in architecture discussions and write detailed specifications.
• Experience with product analytics platforms and A/B testing methodologies.
• Knowledge of AI integration tools and omnichannel engagement technologies.
• Understanding of lending compliance and regulatory requirements.

What we offer

• Hybrid and remote work options with locations in Phoenix, AZ and San Francisco, CA; 100% remote in other approved US time zones.
• Competitive salary $220,000‑$250,000 plus bonus and benefits.
• 401(k) with employer match, medical/dental/vision with HSA/FSA options.
• Generous vacation, sick leave, volunteer days and wellness support.
• Education reimbursement up to $5,250 and pet‑care discounts.