Operational Risk Manager, Technology & Payments Operations

About the role

zerohash is hiring its first dedicated Operational Risk Manager to build an operational risk discipline from the ground up. You will design frameworks, maintain a loss event database, and run quantitative scenario analyses, reporting directly to the Head of Risk and with access to the CRO and Risk Committee.

Key responsibilities

• Design and implement the operational risk framework, including loss event taxonomy and business line ownership model.
• Build and own a loss event database, ensuring material failures are captured, categorized, root‑caused, and escalated.
• Design and run the RCSA process across all business lines, producing outputs for risk reporting.
• Conduct FAIR‑based scenario analysis on top operational risks and present quantitative tail outcomes to the Risk Committee and board.
• Test key operational controls annually and report findings to senior risk leadership.
• Participate in Engineering post‑incident reviews, challenge root causes, track remediation, and escalate recurring patterns.

Required profile

• 5+ years in operational risk, including at least 2 years in a dedicated OpRisk role at a regulated financial institution, fintech, payments or crypto firm (7+ years typical).
• Proven experience building or owning an RCSA methodology and delivering results to a risk committee or board.
• Demonstrated ability to connect patterns across incidents and drive structural fixes despite resistance.
• Experience working with engineering or technology teams on incidents, post‑mortems, and technology risk.

Required skills

• FAIR (or comparable quantitative risk methodology) and Open FAIR certification preferred.
• Program‑level loss event management, taxonomy design, and root‑cause analysis.
• Clear writing for RCSA narratives, scenario summaries, and board reports.

What we offer

• Healthcare coverage covering roughly 100% of employee premiums.
• Vision & Dental insurance (U.S. only).
• Equity participation.
• Maternity & Paternity leave after 6 months.
• WeWork All Access Membership.
• Remote work stipend and yearly learning & development stipend.