Director of Operations - San Francisco

About the role

Allied Universal, a security and facility services company, is hiring a Director of Operations for its San Francisco branch office. You will manage about 20 onsite Account Managers so that clients are satisfied and Security Professionals perform well at multiple branch security locations and client sites. The role covers client engagement, operational oversight, risk and safety, and financial performance, and pays $90,000-$110,000 plus auto allowance, fuel card and annual and quarterly bonuses.

Key responsibilities

• Lead and mentor Account Managers through coaching, support and recognition, and take ownership of succession planning
• Build client relationships, understand their security needs and implement corrective action plans for operational improvements
• Oversee Account Managers while maintaining industry standards, company policies and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using the company's Business Intelligence platform
• Identify and mitigate security risks, develop security protocols, training and response plans, and create action plans to prevent work-related injuries
• Work with branch leadership to improve financial performance: budget allocation, revenue growth, reduced non-billable overtime, better cash collections and expense control
• Drive organic business growth within existing client operations

Required profile

• Bachelor's degree in criminal justice, business or a related field with 3 years of management experience, OR an Associate's degree with 5 years, OR a high school diploma with 7 years, in a high-volume workforce or service environment managing other leaders
• Current driver's license if driving a company or personal vehicle for business
• At least 2 years of experience driving operational goals and metrics, and 2 years building and developing teams
• Preferred: law enforcement, military or contract/proprietary security services experience, and experience managing a dispersed workforce across multiple locations

Required skills

• Proficiency in web-based applications, Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation and presentations
• Basic understanding of financial principles, including budgeting and financial reporting
• Leadership, teamwork, client relations and networking skills

What we offer

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays, five sick days and four personal days
• Vacation accrues at 3.08 hours per biweekly pay period