Director of Digital & Product Management

About the role

The Director of Digital & Product Management leads ACCC's digital product strategy and owns the digital product roadmap, covering the full lifecycle from discovery and prioritization through design, development, testing, implementation, adoption, performance management and continuous improvement. The role acts as the main link between business areas and Information Technology, turning business needs into user-centered, compliant and measurable digital solutions. It is based at the Newton, MA headquarters, four days a week on site, with one day of remote work.

Key responsibilities

• Develop and maintain the digital product vision, strategy and multiyear roadmap, and set goals, success measures and value propositions with business leaders.
• Evaluate and prioritize product requests by strategic alignment, user impact, risk, effort and expected value, balancing new development with enhancements, regulatory requirements and maintenance.
• Partner with IT on feasibility, requirements, dependencies and delivery, and oversee UAT, launch readiness, training and post-launch support.
• Monitor performance, adoption and user feedback to drive continuous improvement, and report priorities, risks and progress to senior leadership.
• Lead, coach and develop the Digital & Product Management team, support vendor evaluations and ensure accessibility, privacy, security and compliance.

Required profile

• Bachelor's degree in business, product management, technology, digital strategy, information systems or a related field, or equivalent experience.
• 8+ years in digital product management, product strategy, digital transformation or a related discipline.
• Demonstrated experience leading digital products from concept through launch and ongoing improvement, and managing teams and cross-functional initiatives.
• Preferred: experience in financial services, consumer services, fintech or a regulated environment.

Required skills

• Product roadmaps, prioritization, requirements, testing, implementation and performance measurement.
• Experience partnering with technology, operations, marketing, compliance and executive stakeholders.
• Preferred: digital platforms, web and mobile products, self-service tools, workflow automation, EOS or similar operating systems.

What we offer

• Salary of $150,000.
• Health, dental and vision insurance, FSA, disability and life insurance, 401(k) with company matching.
• Paid time off, paid holidays and remote work flexibility.
• Professional development and training opportunities.