Digital Product Specialist

About the role

American Consumer Credit Counseling (ACCC) is hiring a Digital Product Specialist to support the design, testing, implementation and continuous improvement of its digital products. The role works closely with the Digital Product Manager, the Digital Product Coordinator, developers, business stakeholders and vendors. It follows a hybrid schedule: employees work primarily remotely and report to the office in Auburndale, MA at least once a week.

Key responsibilities

• Support the planning, development, testing, implementation and maintenance of ACCC digital products, including CreditU and internal platforms.
• Document requirements, user stories, workflows and feature specifications, and help with backlog refinement and sprint activities.
• Perform manual testing of web apps, mobile apps (iOS and Android) and internal platforms, and run test plans, regression, smoke, exploratory and user acceptance tests.
• Identify, document and validate defects in Jira, verify fixes before release and monitor production environments.
• Assist with troubleshooting, prioritizing defects and enhancements, and investigating production issues and support tickets.
• Research competitors and industry trends, analyze customer feedback and usage, and support product research and vendor evaluations.
• Maintain product documentation, release notes, testing documentation, SOPs and roadmaps, and work with IT, Counseling, Marketing, Client Services, QA and external vendors.

Required profile

• Strong problem-solving, analytical and decision-making skills, with good time management and attention to detail.
• Ability to interpret data and trends, and a strong understanding of the credit counseling process.
• Excellent oral and written communication skills; debt management programs specialization listed as specialized knowledge.
• Ability to sit at a desk for long periods and lift up to 15 pounds occasionally.

Required skills

• Jira for defect tracking and documentation
• Manual testing of web and mobile applications
• Advanced computer knowledge and basic to intermediate math skills

What we offer

• Annual salary of $55,000
• Health, dental and vision insurance, FSA, disability and life insurance, 401(k) with company matching
• Paid time off and holidays, remote work flexibility
• Professional development and training opportunities