Director, Item Data Operations and Strategy

About the role

The Home Depot is looking for a Director to lead its Product Information and Interconnected Enablement organization, which owns the item data management platform powering the company's ecommerce channels. The role covers strategy, roadmap and operational excellence of the systems and processes that keep product data accurate, complete and available at scale across every customer touchpoint. It is a highly visible leadership position at the intersection of data, platform engineering and ecommerce operations, reporting to the Senior Director, Online Operations.

Key responsibilities

• Manage a large, multi-disciplinary team including people managers, covering data operations, data governance and enablement functions, and build succession planning and career development
• Drive data quality and governance, with consistent SLAs and controls so product data is accurate and consistent across systems
• Partner with merchandising, ecommerce/digital, supply chain, IT/engineering and vendor/supplier teams to align data enablement with business priorities
• Modernize and automate item data workflows, reducing manual touchpoints and improving throughput and time-to-market for new and updated products
• Report on operational and platform health metrics to senior leadership and champion change management as the team adopts new tools, processes or organizational structure
• Lead cross-functional projects on time, on budget and within scope, and identify process improvements for merchandising operations

Required profile

• At least 10 years of progressive experience in product/item data management, master data management (MDM), PIM platforms, ecommerce operations or related data/platform disciplines
• 5+ years leading large, multi-layered teams (60+ people preferred), including managing managers
• Experience owning a platform or system at scale, ideally item/product data management, digital asset management or a similar data-intensive ecommerce platform
• Experience partnering with technology/engineering teams on platform roadmaps and with business stakeholders across merchandising, digital, supply chain and executive leadership
• Retail or ecommerce experience strongly preferred; familiarity with big-box or omnichannel retail data complexity is a plus
• Bachelor's degree or equivalent; MBA or advanced degree a plus
• Legally permitted to work in the United States

Required skills

• Data governance, data quality frameworks and product data flows into ecommerce/digital experiences
• Operational change management and large-scale process automation
• Strong analytical and communication skills, and stakeholder management