Director, Brand Operations

About the role

Ramp’s Brand team creates high‑volume, ambitious creative for product launches, growth, events, and brand awareness. As the volume has grown, the need for a robust operating system has become critical. The Director of Brand Operations will design and own that system, ensuring the creative team can ship fast and efficiently.

Key responsibilities

• Own and build the operating system that turns creative direction into shipped work, including processes, milestones, and ways of working.
• Diagnose and fix bottlenecks across functions, tracing issues to their source and removing limiting factors.
• Protect creatives from organizational complexity by absorbing cross‑functional challenges.
• Automate workflows with AI to streamline intake, triage, status reporting, and handoffs.
• Partner with creative leads to keep operations and creative complementary.
• Serve as Brand’s ambassador across Ramp, scoping incoming work and integrating Brand early in projects.

Required profile

• Exceptional organization skills, managing 20+ live workstreams.
• Strong root‑cause analysis instinct for multi‑team workflows.
• Track record of building repeatable systems and using automation to compress cycle time.
• Metrics‑driven approach with clear instrumentation of delivery.
• Hands‑on, lean leadership style that lifts both operations and people.
• Operator‑first mindset, preferably from product ops, biz ops, GTM ops, finance ops, or chief‑of‑staff backgrounds.

Required skills

• Experience with AI‑assisted operational workflows (nice to have).
• Experience scaling in‑house creative or content studios in high‑growth environments (nice to have).

What we offer

• Flexible PTO and centralized home‑office equipment ordering.
• Health, dental, vision coverage and wellness stipend.
• 401(k) with employer match, fertility HRA, parental leave, pet insurance.
• In‑office perks: lunch, snacks, drinks, weekly coffee stipend.
• Relocation expense coverage to NYC or SF if needed.