Director, Agentic AI Business Solutions (Field)

About the role

Amgen is looking for a Director to lead the strategy, execution and adoption of AI-enabled field initiatives. The role partners with Field Leadership, Commercial, BAI, Digital, Data and Technology to advance Generative AI, Agentic AI, analytics, automation and digital capabilities that improve field effectiveness, productivity and decision-making. It requires 2-3 days per week onsite in Thousand Oaks, California.

Key responsibilities

• Define and lead the roadmap for high-impact field initiatives, prioritizing by business value, field needs, feasibility and enterprise priorities.
• Partner with Field Leadership to simplify workflows and embed AI-enabled insights, automation and digital capabilities in the field experience.
• Lead field-focused AI initiatives from use-case definition and prioritization through development, deployment, adoption and optimization.
• Integrate AI capabilities with commercial data, reporting, enterprise platforms and field workflows, and define success measures.
• Orchestrate collaboration across teams and act as the bridge between field stakeholders and technical teams.
• Serve as a trusted advisor to Field Leadership and Commercial stakeholders, communicating strategy, progress, risks and adoption readiness.
• Drive adoption by embedding solutions in field workflows and partnering with training, communications and business teams on enablement.
• Define and track KPIs for adoption, productivity, user experience and business impact.
• Lead change management, including stakeholder engagement, communications, training and deployment support, and establish feedback loops for continuous improvement.

Required profile

• One of: doctorate with 4 years of commercial analytics, sales planning and insights and/or GenAI experience; master's with 8 years; or bachelor's with 10 years of the same.
• At least 4 years of direct people management and/or leadership experience leading teams, projects, programs or resource allocation.
• Preferred: biotechnology/pharmaceutical field effectiveness, commercial analytics or field operations experience; experience partnering with Field Leadership, Sales, Marketing and Commercial Operations; experience leading complex field technology, AI or commercial transformation initiatives; strong understanding of pharmaceutical field workflows and commercial data.

Required skills

• Commercial analytics, sales planning and insights
• Operationalizing GenAI solutions
• Change management and adoption of new technologies
• Project and program management

What we offer

• Health, dental and vision coverage, life and disability insurance, and a retirement and savings plan with company contributions.
• Discretionary annual bonus or sales-based incentive plan, stock-based long-term incentives.
• Award-winning time-off plans and flexible work models where possible.