Director, Advising and Retention

About the role

The Director of Advising and Retention leads institution‑wide academic advising and retention services, applying best practices and student development theory. This senior position reports to senior university leadership and works closely with deans, department chairs, and campus partners.

Key responsibilities

• Lead and coordinate academic advising and retention services across the university.
• Drive change‑management initiatives related to advising structures, workflows, and technology adoption.
• Develop, monitor, and report key performance indicators to support student success and graduation goals.
• Allocate fiscal and personnel resources, advocating for additional support as needed.
• Collaborate with deans, department chairs, and campus partners to tailor advising services to program‑specific needs.
• Establish and oversee advisor professional‑development programs based on research and best practices.
• Create reference materials, reporting, and assessment strategies for continuous improvement.
• Lead strategic planning for advising units and conduct research on advising best practices.
• Implement and maintain technology platforms that support student advisement and success.
• Identify emerging trends and develop initiatives to increase student retention and graduation rates.

Required profile

• Bachelor’s degree in a relevant field (or equivalent experience).
• At least eight years of higher‑education experience, including three years in academic advising.
• Minimum three years of supervisory experience.
• Preferred: Master’s degree and experience managing student caseloads.

Required skills

• Proficiency with word processing, spreadsheet, and database applications.
• Knowledge of budget management and strategic planning.
• Familiarity with higher‑education software, including student information systems, degree audit systems, and student success/retention platforms.
• Experience with Banner, DegreeWorks, and Civitas Learning platforms (preferred).