DevOps Engineering Manager - Cloud Platform

About the role

Five9, a provider of cloud contact center software, is looking for a DevOps Engineering Manager within its Product Engineering organization. The manager leads a team that builds, operates and continuously improves cloud platform capabilities supporting highly available, scalable and secure services. The role blends hands-on technical leadership with people and operational management, with shift-aligned coverage in U.S. Pacific Time and ownership of an on-call rotation.

Key responsibilities

• Own the reliability, availability and performance of cloud platforms supporting production services
• Provide technical direction and review for architecture, automation and operational improvements
• Drive continuous improvement in reliability metrics such as availability, MTTD, MTTR and incident reduction
• Lead, mentor and grow a team of DevOps engineers through coaching, feedback and career development
• Foster a culture of ownership, accountability, learning and operational excellence
• Support hiring, onboarding, performance management and succession planning
• Balance workload, shift coverage and on-call rotations to maintain team health
• Own incident response processes, including escalation, coordination and communication
• Work with Product Engineering, Platform, SRE and Delivery teams to enable fast, reliable releases
• Establish and evolve operational processes, runbooks and documentation standards

Required profile

• 8-12+ years of experience in software engineering, DevOps, SRE or production operations
• 3-5+ years leading or managing engineering teams
• Hands-on background supporting production systems and incident response
• Experience with public cloud platforms; data center experience preferred
• BS in Computer Science or equivalent practical experience

Required skills

• Infrastructure as Code (Terraform, Ansible)
• Containers and orchestration (Kubernetes, Helm, Docker)
• CI/CD pipelines and Git-based workflows (e.g. GitLab)
• Networking, databases and distributed systems