Desktop Support Technician

About the role

The Desktop Support Technician provides hands‑on, customer‑focused technical support for R+L Carriers users and workplace technology. The role involves diagnosing and resolving Windows endpoint issues, deploying hardware, and ensuring a reliable end‑user computing experience across corporate and field locations.

Key responsibilities

• Provide onsite and remote support for Windows computers, Microsoft 365 services, printers, scanners, conferencing equipment and related peripherals.
• Diagnose incidents, document resolutions in the IT service‑management system, and escalate when infrastructure, security, or vendor involvement is required.
• Prepare, image, configure, test, deploy and recover desktop and laptop hardware according to build standards and security requirements.
• Support new‑hire onboarding, employee moves, hardware refreshes and separations, handling break/fix, warranty coordination and vendor repairs.
• Maintain accurate asset records, assist with inventory counts and hardware audits, and ensure endpoint compliance with security and encryption standards.

Required profile

• High school diploma required; associate degree or technical certification (CompTIA A+, Microsoft) preferred.
• 2+ years of hands‑on desktop, deskside or field support experience in a business environment, preferably multi‑site.
• Strong troubleshooting skills for Windows computers, productivity applications, printers, peripherals and basic network connectivity.
• Experience using an IT service‑management/ticketing system and maintaining accurate work notes and asset records.

Required skills

• Windows 11 support, configuration and troubleshooting.
• Microsoft 365 desktop applications, Exchange/Outlook, OneDrive, Teams or Webex.
• Active Directory and Microsoft Entra ID concepts.
• Endpoint imaging, software deployment, remote‑support tools and platforms such as Ivanti.
• Basic TCP/IP, Wi‑Fi, VPN, DNS and network‑troubleshooting concepts.
• Hardware installation, docking stations, monitors, printers and scanners.

What we offer

• Hourly rate of $18.00‑$22.00.
• Earn 1 week of vacation after 90 days of employment.
• Access to employee resorts and an excellent benefits package.