Desktop Support Specialist

About the role

We are seeking a Desktop Support Specialist to deliver first‑ and second‑level assistance to end‑users across the organization. The role involves ensuring that desktops, laptops and peripherals operate smoothly, minimizing downtime and supporting employee productivity.

Key responsibilities

• Provide L1/L2 support for end‑user devices, including desktops, laptops, and peripherals.
• Troubleshoot hardware and software issues to ensure minimal downtime.
• Manage user accounts and permissions through Active Directory.
• Assist with onboarding and off‑boarding processes, handling device setup and decommissioning.
• Maintain up‑to‑date documentation for support procedures and knowledge‑base articles.

Required profile

• Proven experience in desktop support within a corporate environment.
• Familiarity with ITIL practices and ticketing systems such as ServiceNow.
• Strong communication skills with a customer‑focused mindset.
• Ability to work both independently and collaboratively within a team.

Required skills

• Windows operating systems
• Active Directory
• ServiceNow ticketing platform
• ITIL framework
• Hardware troubleshooting
• Peripheral device configuration