Deal Desk / Sales Operations Analyst

About the role

Mirantis builds the modern infrastructure for AI and data-intensive applications, serving major enterprises such as Adobe, DocuSign, PayPal, Reliance Jio, Societe Generale, Splunk and Volkswagen. This Deal Desk / Sales Operations Analyst role covers all aspects of order management within the Sales Operations group. The Deals Desk Team collaborates with Sales, Finance, Legal, Marketing and Product and is central to the quote-to-cash cycle, supporting sales professionals through the design, implementation and operation of end-to-end processes and tools.

Key responsibilities

• Process and validate orders for subscription, services and training products, keeping bookings clean across Salesforce, DealHub and Ironclad and resolving issues with Sales and customers.
• Coordinate deal approvals so pricing, discounting and product configuration are accurate.
• Support high-value and strategic opportunities, keeping deal information, stages and forecasts up to date.
• Support quarter-end activities and deal reviews, identifying blockers and helping move opportunities through approval and booking.
• Ensure opportunities are documented accurately and on time in Salesforce by the Sales team.
• Maintain Deal Desk documentation, contractual templates, approval processes and workflows.
• Process contract signatures and keep accurate records of executed customer agreements.
• Work with Direct Sales, Partner, Finance and Legal teams on direct and channel transactions, and support invoicing reconciliation with Finance.
• Maintain and develop Salesforce reports and dashboards for pipeline, forecasting and operational visibility.
• Assist with annual audits, provide supporting documentation and walk auditors through Deal Desk processes and controls.
• Lead and support process improvement and automation initiatives, and train and enable the Sales team on new processes.

Required profile

• 3 to 5 years of sales operations, deal desk or order processing experience.
• Strong analytical skills and effective decision-making.
• Strong oral and written communication and presentation skills.
• Able to organize and prioritize, stay detail-oriented and work under tight deadlines, including traditional software company quarter-end peaks.

Required skills

• Proficiency with Excel, Word and GSuite.
• 3 to 5 years of experience with Salesforce CPQ, DocuSign, Ironclad or similar tools.

What we offer

• Work with an established Silicon Valley leader in cloud infrastructure and with passionate colleagues serving Fortune 500 and Global 2000 customers.
• Participation in open-source innovation and professional development and training.
• Conferences, working groups, company outings, hackathons and tech talks.
• A competitive compensation package with a strong benefits plan.