Data Entry Specialist - Vehicle Registration

About the role

Carvana is looking for Data Entry Specialists to join its team of Title and Registration Specialists working in person at its market location in Norfolk. The role covers the administrative side of registering customers' vehicles, including checking documents and completing registration processes. It is a full-time, hourly position with flexible hours depending on business needs.

Key responsibilities

• Process, finalize and mail out customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, handling in-person and online document drop-offs and pick-ups, and file paperwork with them.
• Work closely with the local DMV, picking up, receiving and filing paperwork.
• Update customer records and keep detailed notes in a customer tracking system.
• Input, cross-reference and retrieve data from internal and external databases.
• Assist specialists and other employees with customer follow-up.

Required profile

• 1+ years of work experience in an administrative or data entry capacity.
• High school diploma, GED or equivalent.
• Ability to manage, organize and reconcile multiple sources of information accurately, and to handle several tasks and priorities.
• Professional written and verbal communication skills.
• Regular, consistent attendance in the office (no remote work).
• Ability to read, write, speak and understand English.
• Ability to obtain a notary where state requirements call for it.

Required skills

• Tech-savviness: navigating multiple systems, learning new tools and troubleshooting.
• Problem-solving and critical thinking under pressure.

What we offer

• Starting pay of $21.00 per hour, with performance-based increases described in the posting.
• 401(k) with company match, overtime during busy seasons, student loan repayment programs and an employee stock purchase plan discount.
• 100% company-paid healthcare premiums, dental and vision, wellness program and pet care savings program.
• Paid time off (13 days in the first year, rising to 20) and 9 company-paid holidays including the birthday.
• Tuition reimbursement, onsite kitchen, team lunches and discounts from over 700,000 retailers.
• One week of paid training, after which shifts are assigned (5x8 offered); work hours 7:00 AM to 9:00 PM, Monday to Sunday, possibly including holidays.