Bilingual Customer Service & Administrative Assistant (Remote)

About the role

A Florida pool leak detection and repair company is hiring a bilingual English and Spanish Customer Service & Administrative Assistant for a full-time remote position. You will manage customer communications, support technicians and keep daily administrative work organized. Pay is $9-$12 USD per hour.

Key responsibilities

• Answer incoming calls and emails, explain the company's services and pricing, and respond to customer questions.
• Communicate two-hour arrival windows to customers based on technicians' daily schedules.
• Review technician reports for accuracy and completeness, clarifying missing or incorrect information before sending.
• Upload service reports to Jobber and email completed reports to customers.
• Follow up with customers on unpaid invoices and outstanding payments, and on outstanding quotes.
• Help technicians locate properties using Google Maps or by contacting homeowners and partners.
• Maintain accurate customer details, job records and communication notes in Jobber.
• Gather information to help the owner prepare quotes, and follow up on them and request Google reviews during quieter periods.
• Keep customers, technicians and the office informed of outstanding questions and next steps.

Required profile

• Fluent English and Spanish, spoken and written.
• Previous professional experience in customer service and administrative support.
• Strong attention to detail when reviewing reports, addresses and customer records.
• Ability to manage multiple tasks and follow through without constant reminders.
• Availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, starting as soon as possible.
• Reliable computer, stable internet connection and a quiet workspace suitable for customer calls.
• Highly preferred: experience with pool service or home services companies, coordinating with field technicians, following up on invoices and quotes, and previous remote work supporting U.S. customers.

Required skills

• Jobber and RingCentral
• Google Maps and email
• Inbound call handling and payment follow-ups