Data Center RMA / Inventory Specialist

About the role

TensorWave is seeking a Data Center RMA / Inventory Specialist to manage the full lifecycle of hardware assets in a fast‑growing environment. You will ensure accurate inventory, coordinate repairs, and support procurement to keep the data center running smoothly.

Key responsibilities

• Maintain a precise inventory of critical spares such as SFPs, fiber jumpers, hard drives, RAM, power cables and tools.
• Keep the DCIM and ERP databases up‑to‑date in real time as assets move between “Ready for Use” and other states.
• Lead weekly and monthly physical audits of the inventory cage and data‑center floor to achieve 100 % asset accuracy.
• Monitor stock “par levels” and alert the Data Center Manager when reorder points are reached.
• Initiate and track RMAs with vendors (Dell, HPE, Cisco, Arista) and manage defective media handling in line with NIST 800‑88 standards.
• Oversee loading‑dock operations, including unboxing, palletizing and coordinating with carriers for outbound repairs.
• Serve as the primary liaison for third‑party vendor technicians, scheduling visits and ensuring access.
• Escort technicians on the floor, enforce safety and clean‑room protocols, and verify that repairs meet quality standards.
• Collaborate with data‑center technicians to identify hardware failure trends and process DOA equipment promptly.
• Perform basic health‑checks on returned or refurbished gear before returning it to stock.

Required profile

• Minimum 2 years of experience in inventory management, logistics or warehouse operations, preferably in a high‑tech or data‑center setting.
• Strong knowledge of shipping/receiving procedures and RMA workflows.
• Ability to identify IT components such as CPUs, DIMMs, SFP types and fiber connectors.

Required skills

• Inventory management
• Logistics coordination
• RMA process handling
• Data Center Infrastructure Management (DCIM) familiarity
• ERP system usage
• Hardware identification (CPUs, DIMMs, SFPs, fiber)
• Compliance with data‑privacy standards (e.g., NIST 800‑88)