Customer Support Specialist (US/Canada, Remote)

About the role

Chaos is looking for a Customer Support Specialist to serve users of its V-Ray, Enscape and Corona products across the US and Canada. The role combines technical diagnostics with high‑quality customer service, supporting licensing, installation and performance issues.

Key responsibilities

• Process licensing requests, seat allocations, activations and deactivations across cloud, local and floating models.
• Provide responsive support via live chat, ticketing (Zendesk), video calls, email and phone.
• Troubleshoot installation, hardware compatibility, system performance and rendering errors on Windows, macOS and Linux.
• Analyze diagnostic logs and screenshots to identify root causes and deliver actionable solutions.
• Conduct real‑time troubleshooting sessions and screen‑share assistance for urgent issues.
• Collaborate with Sales, Customer Success, Product Management and Engineering to relay feedback and improve the user experience.

Required profile

• 1‑3 years of experience in a customer‑facing support role, preferably SaaS or software licensing.
• Solid understanding of cloud‑based, perpetual, subscription and floating license architectures.
• Strong diagnostic skills across multi‑platform environments (Windows, macOS, Linux).
• Ability to explain complex technical concepts clearly in English, both verbally and in writing.

Required skills

• Windows, macOS, Linux operating systems
• Zendesk, Jira, Salesforce ticketing/CRM platforms
• V‑Ray, Enscape, Corona Renderer, Chaos Vantage
• 3ds Max, Maya, SketchUp, Revit, Rhino, Cinema 4D