Customer Support Analyst – Morning Shift

centrl

New Remote

Contract Remote Junior 🇬🇧 English

Zendesk

Job description

About the role

Centrl is seeking a Customer Support Analyst to join its remote morning‑shift team. You will act as a product support specialist for enterprise B2B SaaS customers, providing technical assistance and ensuring high service standards.

Key responsibilities

Respond to product functionality and technical support requests from enterprise clients in a timely, professional manner.
Troubleshoot issues, work with internal engineering teams, and recommend remedies.
Develop and improve customer support processes, metrics, and knowledge‑base documentation.
Provide feedback to product development on enhancements and improvements.

Required profile

Bachelor's degree or equivalent practical experience.
1‑3 years of SaaS application support or customer service experience.
Excellent problem‑solving, planning, organization, and communication skills.

Required skills

Experience with Zendesk Support Suite or similar ticketing tools.
Strong technical aptitude and ability to learn new software applications quickly.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec centrl.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Le contrat proposé est un Contract.

Source : ats:breezy

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Published 5 hours ago

Expires 1 month from now

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