Customer Success Manager (Builder)

About the role

Reevo is looking for a Customer Success Manager to partner with high‑value customers, ensuring they realize the full value of the Reevo CRM platform. You will own post‑sales relationships, drive adoption, and influence renewal and expansion outcomes.

Key responsibilities

• Serve as the primary post‑sales contact for a portfolio of complex accounts, building strong relationships with key stakeholders and executives.
• Lead strategy and success reviews, define success plans, and track usage, health, and satisfaction metrics to mitigate risk.
• Identify expansion opportunities, collaborate with Sales/Account Management on renewals, and coordinate cross‑functional initiatives with Product, Onboarding, Support, and Marketing.

Required profile

• 3–7 years of experience in Customer Success, Account Management, or Consulting within a B2B SaaS environment, preferably CRM or RevOps.
• Strong business acumen, data‑driven mindset, and ability to communicate complex ideas to executives.
• Highly organized, proactive, and comfortable working in a fast‑moving startup setting.

Required skills

• Experience with usage analytics, health scoring, and forecasting.
• Familiarity with AI‑driven insights and productivity tools.
• Hands‑on knowledge of CRM platforms and data‑driven account management.