Customer Site Service Representative II – Automotive Coatings

About the role

The Customer Site Service Representative II provides on‑site technical support for Surventis automotive coating products at customer assembly plants. You will ensure product performance, assist with color management, and help resolve any application issues to meet customer expectations.

Key responsibilities

• Support daily operation of Surventis coatings in automotive assembly plants.
• Provide on‑site technical and application expertise, including color management and defect identification.
• Enforce product quality and performance specifications and support new product/application development.
• Collaborate with sales and technical teams to deliver value‑added technical support and problem resolution.
• Maintain and develop customer relationships, acting as a trusted technical advisor.
• Mentor and coach team members and offer support to other facilities as needed.

Required profile

• Technical background in automotive coatings or related field.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills for interacting with customers and internal teams.
• Ability to work independently on‑site and manage multiple priorities.

Required skills

• Color management
• Defect identification
• Product performance analysis