Customer Service Representative - State Farm Agent Team Member

About the role

Taylor Forsberg, a State Farm insurance agent, is hiring a full-time Customer Service Representative in Southbury, CT. The agent hires its own employees, so the employee is not employed by State Farm itself. The role centres on delivering excellent client experiences through customer service, resolving inquiries and anticipating the needs of the community.

Key responsibilities

• Answer customer inquiries and provide policy information
• Assist clients with policy changes and updates
• Process insurance claims and follow up with clients
• Maintain accurate records of customer interactions

Required profile

• Strong communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred

What we offer

• Compensation of $35,000 to $50,000 per year
• 401(k)
• Bonus based on performance
• Paid time off