Customer Service Representative (Full‑Time)

About the role

The Customer Service Representative will interact directly with customers, providing product and service information while supporting sales and marketing activities for agents. The role also includes office operations such as scheduling, quoting insurance, handling cash, and answering calls.

Key responsibilities

• Provide product and service information to customers and resolve issues in line with company policies.
• Support agents with sales/marketing tasks, schedule appointments, quote insurance, and handle cash transactions.
• Coordinate problem resolution with appropriate departments and build strong customer relationships.

Required profile

• High School diploma or GED equivalent.
• Ability to obtain a Property and Casualty insurance license within the first two years.
• Strong attention to detail, numerical aptitude, and excellent communication skills.

What we offer

• Work‑life balance with a Monday‑Friday schedule.
• Paid vacation, sick leave, 401(k) with match, and eligibility for benefits after 30 days.
• Potential yearly bonus up to 20% of salary, contests, incentives, and paid volunteer hours.