Customer Service Representative – $20.42/hr

About the role

R+L Carriers is seeking a Customer Service Representative to work at our Troy, NY Service Center. The CSR maintains positive relationships with customers, assists in tracking freight, and uses retention techniques to resolve issues and promote company goals.

Key responsibilities

• Daily freight tracing with customers and monitoring freight movement.
• Assist other terminals with freight‑related issues.
• Perform additional duties as assigned to support efficient operations.

Required profile

• Strong communication and telephone skills.
• Ability to work in a fast‑paced environment and handle stressful situations.
• Strong critical‑thinking abilities.
• General office and customer‑service experience.
• Basic knowledge of Windows, Outlook, and other Microsoft products.
• Ability to type 30+ words per minute.

Required skills

• Microsoft Windows
• Microsoft Outlook
• Microsoft Office suite

What we offer

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid vacation, holidays, and access to employee resorts in Daytona Beach (FL), Big Bear Lake (CA), Pigeon Forge (TN), and Ocean Isle Beach (NC).