Customer Service Manager – Airport Experience (SFO)

About the role

Join the Customer Experience division at a leading airline and lead the front‑line team at San Francisco International Airport. You will drive operational excellence while ensuring a safe, reliable, and elevated experience for every passenger.

Key responsibilities

• Lead, coach, and develop front‑line team members to achieve high performance.
• Ensure compliance with DOT, FAA, and other regulatory requirements.
• Support the team in delivering superior customer service through effective resources and processes.
• Promote a culture of mutual respect, trust, and continuous improvement.
• Collaborate across departments to meet corporate and local scorecard metrics.
• Work flexible hours, including weekends, holidays, and extra shifts as operational needs dictate.

Required profile

• High school diploma or GED equivalent.
• Minimum 2 years of experience leading others in an airport or customer‑service environment.
• Ability to work rotating shifts, weekends, holidays, and overtime.
• Strong understanding of company policies, procedures, and relevant automation tools.

Required skills

What we offer

• Competitive salary range of $51,000 – $86,500 per year.
• Opportunities for career growth within a global airline.
• Dynamic, inclusive workplace that values employee development.