Payroll Representative II

About the role

UKG is seeking a detail‑oriented and client‑focused Payroll Representative II to join its Managed Services team. This role serves as the primary point of contact for assigned clients using UKG payroll and workforce management solutions, ensuring accurate support and excellent customer experiences.

Key responsibilities

• Serve as the main contact for assigned clients using UKG Ready payroll and workforce management services.
• Identify payroll issues, research concerns, and provide accurate solutions while maintaining compliance.
• Support clients with payroll processes and workforce management requirements.
• Communicate with clients through professional emails and virtual meetings.
• Collaborate with remote team members to resolve client requests.
• Create payroll import templates using Microsoft Excel.
• Maintain accurate records and ensure timely completion of client support activities.

Required profile

• Bachelor’s degree in Human Resources, Accounting, Business Administration or a related field; payroll or customer‑service experience preferred.
• Understanding of payroll processes, compliance requirements and workforce management practices.
• Strong knowledge of Microsoft Excel and payroll template creation.
• Experience with UKG products or similar payroll and workforce management platforms is an advantage.

Required skills

• Microsoft Excel
• Payroll templates
• UKG Ready (or other UKG payroll products)
• Workforce Management Systems