Customer Service – Hotel Reservations (Remote)

About the role

Join a leading hospitality partner as a remote Customer Service Representative focused on hotel reservations. You will assist travelers worldwide, ensuring a smooth booking experience while representing the brand with professionalism.

Key responsibilities

• Handle inbound and outbound customer inquiries related to hotel reservations.
• Guide clients through the booking process and resolve any issues promptly.
• Maintain accurate records in the CRM system and update reservation details.
• Deliver exceptional service that enhances overall customer satisfaction.
• Work independently while meeting performance targets and service standards.

Required profile

• Strong background in customer service and support.
• Excellent communication, problem‑solving, and interpersonal abilities.
• Ability to work autonomously in a remote environment.
• Prior experience in hospitality or travel is a plus.

Required skills

• Proficiency with customer relationship management (CRM) tools.

What we offer

• Salary up to $65,000 per year.
• Flexible remote schedule – full‑time or part‑time.
• Travel perks such as discounted trips and supplier incentives.
• Opportunities for training, certification, and ongoing education.
• Supportive team culture focused on collaboration and growth.