Customer Service Assistant – Office Support (Temp-to-Hire)

About the role

We are seeking a Customer Service Assistant to join a leading specialty chemicals producer in Rahway, NJ. This temp‑to‑hire position supports both office administration and front‑line customer interactions, ensuring smooth order processing and timely communication with clients.

Key responsibilities

• Serve as the primary point of contact for inbound and outbound customer calls.
• Enter and verify customer orders, pricing, and profiles in the accounting and CRM systems.
• Process new orders, generate shipping quotes, and coordinate inbound/outbound logistics.
• Prepare and dispatch sample requests in collaboration with the sales team.
• Maintain compliance with all SOPs for customer support and office administration.

Required profile

• Minimum 3 years of office or customer service experience.
• Proficiency with CRM platforms, Microsoft Office suite, and Outlook.
• Strong multitasking and organizational abilities.
• Fluent English communication skills.
• Successful completion of drug test and background check.

Required skills

• CRM
• Microsoft Office
• Outlook

What we offer

• Competitive hourly wage of $20‑$22.
• Full‑time schedule: 7 am‑4 pm, Monday‑Friday.
• Benefits after permanent hire: vacation, holidays, sick pay, health, dental, vision, and 401(k).