Customer Sales Specialist

About the role

Arrow's Inside Sales Representatives sell its line card of passive, electromechanical and connector products and act as the daily contact for customers and suppliers. This Customer Sales Specialist position is based in the Panorama Arrow Building in Denver, Colorado, on a hybrid basis (3 days in the office, 2 days working from home).

Key responsibilities

• Manage the overall account relationship, providing strategic service and support to the assigned customer base.
• Maximize margins, gain market share and drive value-added solution selling.
• Work with internal and external resources to provide customer service, including quoting, fulfilling demand, ensuring on-time delivery, engineering support and troubleshooting.
• Act as key liaison between suppliers and customers to build long-term partnerships.
• Develop and manage customer strategy for the assigned territory and sell solutions within the approved account-level strategy.
• Support the order-to-invoice process and quality processes (corrective actions, field quality reports).
• Maintain the Perfect Order Index and inventory integrity, and handle credit and financial information.
• Own the quote-to-order process: set the quote strategy, coordinate quotations, validate end-of-life and item-class changes, negotiate pricing and markup, and notify customers of price increases.

Required profile

• Ability to solve complex problems and make sales decisions based on knowledge of the competitive landscape.
• Typically a 4-year degree and 2-4 years of related experience, or an advanced degree without experience, or equivalent work experience.

What we offer

• Hiring range of $32.45 - $39.67 per hour, depending on location, experience, education and skill level.
• Medical, dental and vision insurance, 401k with matching contributions, and short- and long-term disability insurance.
• Health savings or reimbursement account options and paid time off.
• Tuition reimbursement, growth opportunities and discounted RTD passes.
• On-site gym and lockers, bike racks and an on-site caf.