Customer Experience Concierge – Centurion Lounge (ATL)

About the role

The Member Service Professional (MSP) is the face of American Express at the Centurion Lounge in Atlanta Airport. You will deliver premium, personalized service to Card Members, acting as a concierge, travel advisor, and lifestyle guide.

Key responsibilities

• Welcome Card Members, manage lounge access and ensure a seamless experience from arrival to departure.
• Provide concierge and lifestyle recommendations, travel consultation, and limited reservation assistance.
• Resolve customer issues creatively to build loyalty and uphold the brand promise.
• Collaborate with food and beverage partners to meet members' needs.
• Maintain a professional, positive attitude in a fast‑paced, team‑oriented environment.

Required profile

• Minimum 1 year recent experience serving premium customers, preferably in airline, lounge, or travel settings.
• Strong communication skills and a passion for proactive customer service.
• Ability to listen, make quick decisions, and adapt to changing situations.
• Team player who can collaborate effectively in a high‑energy environment.

Required skills

What we offer

• Opportunity to represent a world‑renowned brand in a prestigious airport lounge.
• Dynamic, customer‑focused work environment with growth potential.