Customer Experience Associate - Kith Honolulu Store

About the role

Kith is hiring a part-time Customer Experience Associate for its Honolulu store. Acting as the customer's concierge, the associate covers all areas of the store so that every customer receives top-quality service, whether greeting them, working the register or supporting the operations and visuals teams. The role works under the direction of the manager on duty.

Key responsibilities

• Greet customers, assist them and provide excellent customer service
• Support the client advisors so clients receive genuine and efficient service during and after their visit
• Complete cashier duties such as cash handling, returns and Mobile POS transactions, and give accurate service at the registers
• Partner with management and the visuals team to keep the sales floor visually appealing and meet brand standards
• Keep track of sell-through to ensure product availability
• Help with stockroom organization, replenishment, cycle counts and inventory tasks
• Assist with housekeeping such as dusting, sweeping and collecting trash
• Follow company policies and procedures, including availability and scheduling needs

Required profile

• Availability, including evenings, overnight shifts, weekends, holidays and special events like drops and releases
• 1+ year of retail sales experience; customer service and apparel, footwear or luxury goods experience preferred but not required
• Ability to stand and walk for long periods, lift and move 25 lbs, and bend, twist and climb ladders or step stools

Required skills

• Time management and ability to multi-task
• Strong communicator, team player and self-starter
• Product knowledge of the brand, its history, policies and strategies

Pay is $18.00-$19.00 plus commission, which applies only to permanent positions. The role is fully on site.