Concierge – Heartline (Portland, OR)

About the role

Greystar is seeking an experienced Concierge for its Heartline team in Portland, Oregon. The role focuses on delivering exceptional customer service to residents and prospects, acting as a central point of contact for information and assistance.

Key responsibilities

• Greet prospects and residents as they enter the office or leasing area, ensuring a welcoming environment.
• Answer phone calls and respond to inquiries promptly and professionally.
• Organize, coordinate, and implement resident services and community programs.
• Provide information on local market resources and act as a knowledgeable guide for residents.
• Assist with administrative tasks related to resident support and service requests.

Required profile

• Prior experience in a concierge, front‑desk, or customer‑service role.
• Strong interpersonal skills with a focus on hospitality and resident satisfaction.
• Ability to multitask, stay organized, and handle a fast‑paced environment.
• Professional appearance and demeanor.

Required skills

• Excellent verbal communication.
• Proficiency in using phone systems and basic office software.

What we offer

• Competitive compensation package.
• Housing discounts of up to 40% at Greystar communities.
• Cell‑phone allowance.
• Monthly bonus incentives.
• Comprehensive benefits and perks.