Community Manager for Senior Housing

About the role

The Community Manager leads daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and regulatory compliance. This position serves as the primary liaison between ownership, residents, and the onsite team.

Key responsibilities

• Respond promptly to resident concerns, resolve disputes, and maintain high satisfaction.
• Prepare accounting, financial, and operational reports accurately and on time.
• Lead ownership site visits, provide performance updates, and recommend revenue growth and expense control strategies.
• Oversee hiring, onboarding, training, and performance management of onsite staff.
• Manage leasing activities, rent collection, and financial reporting to meet revenue targets.
• Conduct community inspections, ensure safety, cleanliness, and proper maintenance of amenities.
• Develop and execute marketing and leasing strategies based on market trends.
• Handle vendor contracts, insurance compliance, risk management, and capital projects.

Required profile

• Bachelor’s degree preferred in Business Management, Real Estate, or related field.
• 4‑6 years of relevant property management, sales, marketing, and customer service experience.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication, conflict resolution, and customer service skills.

Required skills

• Proficiency with property management software (Entrata, Yardi, OneSite).
• Strong internet, word processing, spreadsheet, and database management abilities.
• Valid driver’s license for operating a golf cart on property.